KASEMAKE: Exceptional Technical Support and Training for a Seamless Design Experience
A key component that sets KASEMAKE apart from other CAD tools is the exceptional support system provided by AG/CAD. The company’s commitment to helping users maximise their software experience is evident through its technical support and comprehensive training services. Though closely related, these two elements serve distinct purposes—ensuring that every user, regardless of skill level, can thrive with KASEMAKE.
Technical Support vs. Training
While technical support and training aim to help users get the most out of KASEMAKE, they serve different functions and address different needs.
Technical Support: Problem-Solving and Immediate Assistance
The KASEMAKE technical support team provides quick, on-the-spot assistance when users encounter issues. Whether it’s a specific feature that isn’t functioning as expected, questions about software updates, or troubleshooting a design challenge, the technical support team resolves problems in real time. Their focus is on ensuring the smooth operation of the software and helping users overcome any obstacles that may arise during their design process.
For example, suppose a designer is experiencing difficulties with a certain template or importing files. In that case, KASEMAKE’s technical support team offers step-by-step guidance to fix the issue and get the designer back on track without interrupting the workflow. The goal is to provide immediate, practical solutions so users can continue their work with minimal disruption.
Training: Building Knowledge and Skills
Training, on the other hand, is focused on building long-term knowledge and skills. KASEMAKE offers extensive training resources to thoroughly teach users how to leverage the software’s powerful features. Whether you're a novice designer or an experienced professional, training sessions provide a structured learning environment where users can deepen their understanding of KASEMAKE’s tools and capabilities.
AG/CAD’s training programs go beyond problem-solving. They empower users to navigate the software confidently, create more advanced designs, and streamline their workflows. Training sessions are available in various formats, from in-depth tutorials to personalized sessions, covering everything from basic navigation to complex design techniques. This helps users react to immediate issues and improve their proficiency and efficiency over time.
A Support Team Built on Expertise
KASEMAKE’s technical support team comprises experts in CAD software, cutting machines, and packaging software. They are adept at solving technical issues quickly. Their expertise ensures that users are never left alone when faced with challenges, and they provide clear, practical solutions that keep your design team moving forward.
Comprehensive Training Resources
While the technical support team focuses on resolving issues, the training team provides the knowledge base users need to avoid those issues in the first place. KASEMAKE offers a variety of training options, including:
- Online Training: Interactive sessions for both beginners and advanced users.
- Custom Face-to-Face Training: We offer tailored training sessions for companies or individuals, either at your office or ours, focusing on specific needs or design challenges.
- These resources ensure that users can continuously improve their skills, allowing them to use KASEMAKE’s full range of features with confidence.
How They Work Together
Technical support and training complement each other perfectly. While technical support offers quick fixes to keep projects on track, training builds the user’s confidence and expertise for future projects. By investing in both resources, KASEMAKE ensures that users have a smooth and productive experience and are empowered to grow as packaging designers.
KASEMAKE’s commitment to providing exceptional technical support and robust training resources sets it apart from other structural packaging design software. While technical support ensures that users receive quick, reliable assistance when problems arise, training focuses on equipping them with the skills and knowledge to use the software more effectively in the long run.
Together, these services offer a complete package that helps packaging designers overcome immediate challenges and thrive in their creative process.
With KASEMAKE, you're not just getting a powerful design tool—you're gaining access to a dedicated team ready to support your success at every step, whether solving technical issues or providing the training you need to excel.
If you need further information about using KASEMAKE in your business, please get in touch.
T: +44(0)1606 863344